Lash and brow refill reminders that bring clients back on time
Povidomlyaka connects to Altegio, reminds clients about their booking, confirms the visit and invites them back when the refill is due. Setup takes about 5 minutes.
Refills are revenue that's easy to miss
Lash extensions need a refill roughly every 2–3 weeks, brows about every 4 weeks. Every missed refill is a client who either comes back for a pricier full set or goes to another artist.
A client books her refill ahead and then forgets. Or she doesn't book at all after the appointment — “I'll message closer to the date” — and never does.
An artist works with her hands and has no time to call the base between appointments. So slots stay empty while clients who are already due for a refill are out there.
Three scenarios for a brow and lash studio
Reminders for a booked refill
The client gets a reminder the day before and a few hours ahead — in Telegram, and if she doesn't read it, in WhatsApp and SMS from your own Android phone. AI confirmation confirms or cancels the booking in Altegio on its own, so a freed slot shows up in advance.
Refill invitations
For clients who didn't book ahead, build a segment every week or two: lash extensions more than 2–3 weeks ago, or brows more than 4 weeks ago. A short invitation back to their artist catches them while a refill still makes sense. The broadcast goes out gradually, within your plan's limits.
A review while the result is fresh
As soon as the service is marked complete in Altegio, the client is asked to rate the work and leave a Google review — while she's still admiring her new lashes or brows in the mirror.
What Povidomlyaka does for a brow and lash studio
Cascade reminders
Telegram → WhatsApp → SMS: the refill reminder doesn't get lost.
AI confirmation
The client replies in her own words — the Altegio booking updates itself.
Refill invitations
A broadcast to clients 2–3 weeks past lashes or 4 weeks past brows.
Google reviews
An automatic request after the appointment, while she loves the result.
Client base protection
An artist leaves — clients and conversation history stay with the studio.
Chat in Altegio
Client questions from Telegram and WhatsApp, next to the booking journal.
Messages for a brow and lash studio
The words in percent signs are Altegio variables. Insert them with “+ Add variable” in the Povidomlyaka notification template and Altegio fills in the booking details.
Before the visit
%CLIENT_NAME%, a quick reminder: your refill with %MASTER_NAME% is tomorrow at %HOURMINUTES%. Please come without mascara so the appointment takes less time.
%CLIENT_NAME%, please confirm your appointment on %DATE% at %HOURMINUTES%. Reply “yes” and we'll see you, “no” and we'll offer another time.
After the visit
%CLIENT_NAME%, thank you for trusting us. How do you like the result? A Google review would help others find their artist: %REVIEW_LINK%
%CLIENT_NAME%, it's been three weeks since your lash set — just the right time for a refill. %MASTER_NAME% has open slots this week, reply and we'll find a time.
Brow and lash studios, by the numbers
of clients managed by a salon's system come back — almost twice the rate of casual clients
Boulevard / Salon Today, 2026of consumers left a review in the past year when a business asked them to
BrightLocal, Local Consumer Review Survey, 2024Frequently asked questions
How do I remind a client about her refill if she didn't book ahead?+
Build a broadcast segment of clients who had lash extensions or a brow correction a set number of weeks ago and send them an invitation back to their artist. It's easy to run that segment regularly — weekly, for example.
Can lashes and brows have different message texts?+
Yes. A reminder text can be tied to a specific service or artist, so a brow lamination client gets her own message and a lash refill client gets hers.
I work alone, with no front desk. Will this work for me?+
Yes, that's exactly where it helps: reminders, confirmations and review requests go out automatically while you're with a client. All you need is an Altegio account.
What happens if a client replies that she can't make it?+
AI confirmation understands the reply and cancels the booking in Altegio, and you see the freed slot in advance — with time to offer it to another client.
Which channels are supported?+
Telegram, WhatsApp and SMS. SMS is sent from an app on your own Android phone and kicks in when the messengers go unread. Instagram and Messenger are coming soon.
How long does setup take?+
About 5 minutes: install the app from the Altegio marketplace and connect the messengers by QR code. The first 14 days are free, no card required.
Bring clients back for their refill on time
Connect Povidomlyaka to Altegio for your studio. The first 14 days are free, no card required.
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