Let the AI bot confirm visits for you
AI appointment confirmation, in plain terms
AI confirmation is a bot that messages each client before their appointment and asks a simple yes-or-no question — a "yes" confirms the visit in Altegio or Planfix automatically, a "no" frees the slot instantly, with no phone call from staff either way.
Calling every client to confirm scales with your booking volume, but a working day does not. The bot removes that ceiling by handling confirmations in the background, at any volume, while staff handle only the exceptions.
From reminder to a freed or confirmed slot
The bot sends a reminder
The day before the visit, the client gets a message with the date, time and a simple question — are they coming — with no need to wait for a call from staff or call in themselves.
The client replies yes or no
One reply in the same chat is enough: "yes" confirms the visit in Altegio or Planfix automatically, "no" frees the slot in the schedule right away — no calls, no manual status update by an admin.
The slot updates instantly
The booking status updates in real time, so front-desk staff see the open slot immediately and can offer it to the next client on a waitlist, instead of discovering a no-show after the fact.
What auto-confirmation changes
- Staff call every client daily, often more than once each
- A verbal "sure, I'll be there" is no guarantee the client shows up
- A no-show surfaces only once the client should already be in the chair
- Call volume grows with bookings, but the working day does not
- Staff hours go to the phone instead of to clients
- The bot asks the client directly — with zero calls
- The client confirms or cancels with one word in chat
- A "no" frees the slot instantly — you see the open window ahead of time
- The bot scales to any number of clients
- Staff only step in for the exceptions
What the AI bot handles
AI confirms the booking
A client reply of "yes" confirms the visit in Altegio or Planfix automatically.
Yes or no
One reply in chat replaces a phone call from staff.
Instant slot release
A "no" opens the window for the next client on the waitlist right away.
No confirmation calls
Staff stop working down a call list one client at a time.
Statuses in your dashboard
Confirmed, cancelled or pending — visible ahead of time, in one place.
Runs through the cascade
The bot writes on whichever channel the client actually reads: Telegram, WhatsApp, SMS.
Why confirmation works
higher appointment attendance with reminders, across a 10-trial meta-analysis
J. Hospital Management & Health Policy, 2026fewer missed appointments when clients get an SMS reminder to confirm
BMC Ophthalmology / Imperial College, 2008average no-show rate for appointment-based businesses, falling to 2–3% with reminders
Etisia, No-Show Statistics, 2026Frequently asked questions
How does a client confirm a visit through the bot?+
The client gets a message the day before and replies with one word — "yes" or "no" — in the same chat. The bot updates the booking status in Altegio or Planfix automatically, with no admin involved.
What happens if a client replies no?+
The slot in the schedule frees up immediately, and front-desk staff see the open window in real time — it can be offered straight to the next client on the waitlist instead of surfacing as a last-minute cancellation.
What if a client never replies to the bot?+
Those bookings are flagged as unconfirmed and routed to a separate list for staff — so calls go only to clients who genuinely didn't respond, not to the entire day's schedule.
Can I set how far ahead the bot messages clients?+
Yes, the timing of the first reminder and any follow-up if the client doesn't reply right away can be configured — a day before, a few hours before, or both.
Does the bot work across Telegram, WhatsApp and SMS at once?+
Yes, auto-confirmation runs on the same channel cascade as reminders — the bot messages the client on whichever channel they actually read, and falls back to the next channel only if needed.
Does staff need training on a new interface?+
No, confirmation and cancellation statuses appear directly in the familiar Povidomlyaka dashboard and sync to Altegio or Planfix — no separate app and no complex onboarding required.
Can auto-confirmation be paired with a reminder to the stylist?+
Yes, when a client confirms or cancels, the status is visible to both the stylist and the front desk immediately, so the stylist sees an accurate schedule without asking at the desk.
What if a client answers something other than yes or no?+
The bot recognizes the most common reply variations and asks a clarifying question if the answer is ambiguous, routing anything genuinely unclear to staff — no booking gets lost over an unusual reply.
Can I turn off auto-confirmation for specific services?+
Yes, the scenario can be limited to specific services or locations — for example, auto-confirming routine bookings while keeping manual calls for high-value or VIP appointments.
Let the bot confirm visits for you
Turn on AI appointment confirmation for your business — the first period is free and no card is required.
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