Every client conversation, one window
Built-in chat, in plain terms
Built-in chat brings every client conversation — from Telegram, WhatsApp, Instagram or Messenger — into one window next to the booking in Altegio or Planfix, so front-desk staff never switch apps to see what a client already asked.
When client messages live across five separate apps, context gets lost with every handoff. A new staff member starting a shift has no idea what was already discussed, and a stylist's personal number quietly becomes the only record of the conversation.
Every conversation with a client, in one window
A client's channels, one chat
A client can message on Telegram, WhatsApp, Instagram or Messenger, and front-desk staff see all of those conversations in a single window next to the booking in Altegio or Planfix — no switching between apps and no losing track of who asked what, and where.
The conversation is tied to the client
Messages are stored alongside the client's card and visit history, so any staff member sees the full context — last visit, what they're booked for, what's already been discussed — even if a different employee started the thread.
Roles for the team
Each staff member works the chat within their own role, and messages go out under the business's name rather than one employee's personal number — so the conversation history stays a business asset instead of disappearing when someone leaves.
Five apps vs. one window
- Staff switch between Telegram, WhatsApp and Instagram all day
- A client conversation sits in one employee's personal phone
- A new staff member has no idea what was already discussed
- A stylist's personal number becomes the only line to the client
- Routine questions get answered by hand ten times a day
- Every client channel lands in one window next to the booking
- Conversations are stored in the business system, not someone's device
- Conversation history is tied to the client's card and visible to the team
- Messaging goes out under the business's name, numbers stay protected
- Auto-replies clear the routine, staff handle what actually needs a person
One chat instead of five apps
Channels in one window
Telegram, WhatsApp, Instagram and Messenger — all next to the booking.
Numbers stay protected
Messages go out under the business's name, not a stylist's personal phone.
Conversation history
Messages are tied to the client's card, alongside their visit history.
Team roles
Each staff member works the chat within their own role and access level.
Auto-replies
Routine questions get handled automatically, staff step in for the rest.
Works with Altegio and Planfix
Chat lives right next to the booking, client card and visit history.
Messenger conversations, by the numbers
of consumers read Google reviews when choosing a local business — the same audience expects to reach you in the messengers they already use
BrightLocal, Local Consumer Review Survey, 2024of clients follow their individual stylist online — a shared chat keeps that relationship with the business
MarketingLTB, Salon Marketing Statistics, 2026of clients managed through a booking system return — a fast, unified reply is part of what keeps them
Boulevard / Salon Today, 2026Frequently asked questions
Which channels can I run through one chat?+
Conversations from Telegram, WhatsApp, Instagram and Messenger all come together in one window next to the booking in Altegio or Planfix. Staff reply on whichever channel the client wrote from, without switching apps or losing the thread.
Will a new staff member see previous conversations with a client?+
Yes, messages are tied to the client's card alongside their visit history, so any staff member within their role sees what's already been discussed, even if another employee started the conversation. The client doesn't have to repeat themselves.
Does the conversation stay on an employee's personal phone?+
No, messaging goes out under the business's name through the system, not a stylist's or admin's personal number. That keeps the conversation history a business asset instead of disappearing with an employee who leaves — the same logic as client-base protection.
Can I limit what each team member sees in chat?+
Yes, each staff member works the chat within their own role and access level. A location manager sees their own conversations, while an owner sees the full picture, so the team works with clients without blanket access to everything.
Can routine questions get answered automatically?+
Yes, auto-replies handle simple, repeated questions — hours, address, open slots — while anything more complex goes to staff. That takes routine off the team's plate without turning every conversation into a bot.
Is the chat connected to the client's booking in Altegio or Planfix?+
Yes, the chat lives next to the booking, the client card and visit history, so staff see during the conversation exactly when a client is booked, for what, and with whom — and can reply or reschedule without opening separate tabs.
Do client messages arrive in real time?+
Yes, when a client writes on any connected channel, the message appears in chat immediately and staff can reply without delay. A fast reply often decides whether a client books with you or with whoever answered first.
Bring every client conversation into one window
Turn on built-in chat for your business — the first period is free and no card is required.
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